Legal
Legal notice
Information pursuant to § 5 of the German Digital Services Act (DDG).
flipBack is a brand of DIS-CONNECT GmbH. The buy-back service at flipback.ie is operated by DIS-CONNECT GmbH; it is the provider of this website and your contractual partner.
Service provider
- Company
- DIS-CONNECT GmbH
- Brand / service
- flipBack — buy-back of used electronics
- Address
- Gerwigstraße 29
76131 Karlsruhe
Germany - Represented by
- Managing director Georg Dis
Contact
- Email (flipBack)
- hello@flipback.de
- Email (company)
- info@dis-connect.de
- Phone
- 0721 18126789
- Website
- www.dis-connect.de
Registration
- Commercial register
- Amtsgericht Mannheim
- Registration number
- HRB 736353
- VAT ID
- VAT identification number pursuant to § 27 a of the German VAT Act (UStG): DE314163247
Editorially responsible
Georg Dis, DIS-CONNECT GmbH, Gerwigstraße 29, 76131 Karlsruhe.
Consumer dispute resolution
We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration body (§ 36 of the German Consumer Dispute Resolution Act – VSBG).
Liability for content and links
As a service provider, we are responsible for our own content on these pages under the general laws. The respective provider is always responsible for the content of external links we refer to; no unlawful content was identifiable at the time of linking. If we become aware of legal infringements, we remove such links immediately.
Questions & answers.
The things you ask most often.
60 minutes after your device arrives. If we miss it — you get 20 € extra, automatically. No call, no claim form.
Nothing. The shipping label comes by email, insured up to 500 €. Print it or have it scanned at the counter.
We check it honestly and get back to you with the result. If the price changes, you can decline for free and get your device back. No small print, no pressure.
You wipe it yourself (sign out of iCloud, factory reset). Forgot? We fully reset every device before refurbishment. Nobody here sees your data.
Both the same: within 60 minutes of arrival. SEPA instant lands in seconds with most banks, PayPal shows up immediately. You choose at checkout.
Before shipping: just ignore the sale link. After shipping: let us know and we'll send the device back for free. Even then: no deductions, no stress.
DIS-CONNECT GmbH from Karlsruhe — active in the refurbisher network for years. flipBack is our brand for buying directly from consumers, no middlemen.